How to use J&J call center services very easily
Many people don’t know how to use J&T’s call center service. Although customer service is accessible for 24 hours non-stop. It can even be said that this is the most recommended expedition and on vacation it is also still active. Thus, it not only serves 24 hours a day, but also works without holidays.
J&T really doesn’t experience the same holidays and weekends still work as usual. So, for those of you who have an online business, it seems like this is the best solution so that the products you buy and sell can easily reach consumers even if the transactions are made on vacation.
J&T itself is a multinational companyengaged in the shipping sector, although it is its central office in Jakarta, the name of this company has sorting warehouses in Jakarta and Surabaya. As the smallest shipping service in Indonesia, J&T always strives to get maximum service for the satisfaction of its customers.
So you have any questions, suggestions, or criticisms that may be involved in customer service or J&T call centers. For those of us who are constantly confused about contacting customer service in this medium, you are in the right article because we are going to look at it in detail.
Via the official J&T direct line
Even in the beginning, this service could be accessed for free. Namone in 2018, the toll-free line began to be abolished and replaced by a paid service where the tariff depends on the tariff of the respective operators. You can therefore call the direct line service at 021-8066-1888 as follows:
- Call the direct line number on 021-8066-1888
- After calling the direct line number, you will be connected to the operator
- You can tap on extensions tailored to your needs
This service is highly recommended as it is quite effective where customers can communicate in both directions until a solution can be found. So, if you encounter any adjustment problems regarding the delivery or receipt of goods, you can contact customer service directly at the direct line.
This J&t call center doesn’t have a vacation, so you can contact whenever you need it. In addition, it is also accessible within 24 hours of non-stop, making it easier for customers to consult directly. Contacting the call center in the direct line service is indeed recommended as other methods.
Send an e-mail to the e-mail address of the shipments
In fact, there are many other ways that can be used to contact the J&T in addition to the direct line service where you have to pay a fee because the direct line is not free. One of them is sending an email so that you can bring in writing suggestions or critical complaints.
J&T will also carefully respond to incoming emails so that you can send complaints, reviews or suggestions via jntcare@jet.co.id email address. If you really choose to contact customer service via an email address, be careful to write a review of the suggestions or complaints you will submit.
Don’t forget to fill the subject of the email with important points that you will encounter, and then you will weld it in detail to the body of the email. If there are any problems or complaints, you should use the list system, because later it will be easier for the J&T call center to handle the complaint.
Instead of writing paragraphs, you should write it as a list so that the essence of the complaint can be revealed explicitly. Ifyou are long, there is usually a microconduct for you to have to repeat what you want to convey and of course, it takes time and obstacles not to be solved quickly.
Contact J&J’s social media account
In increasingly sophisticated times, it seems like there’s no need to be confused if you want to contact the customer service of a large company. In addition, all the information can be found easily where you just have to browse search engines or browsers using web media.
Nowadays, almost all major companies have their own social media accounts to showcase their products to the public. You just need to search for the social media account if you encounter any complaints or issues so that they can be transmitted easily in a simpler way.
Similarly with J&T, when you want to contact the J&T call center , but you are constrained because you have to spend a budget where the adjusted rate of the provider used to call the direct line number, you can feed or direct messages to the J&T social network account.
Especially now that many people prefer to pack data on packages for calls, so you can also contact their social media administrator. Nowadays, there are also many social media accounts, so look for more active social media so they can connect easily.
For this expedition, you can contact the Facebook account: J&T Express Indonesia, Instagram: @jntexpressid, Twitter: @jntexpressid, WeChat: @JTExpressID and line: @jtexpressid. You are more advised to contact through your Instagram account as it is more common online or active.
So, not only through the direct phone service, you can visit the J&T call center in different ways, from sending emails or direct messages to J&T’s social media accounts.
Via J&t WhatsApp numbers
If the above methods are still very difficult, for example, your train is not active on social networks or having an email address, there is another way that may be the last solution, which is to contact an administrator or customer service on WhatsApp. WhatsApp is a most commonly used app for communicating.
Compared to other apps, even WhatsApp can be considered a substitute for SMS so you can contact the J&T call center at the WhatsApp number +62811-8466-188. You will connect to the customer service chat in both directions so that it is the same as the direct line where you can also find solutions related to the complaints submitted.
Customer service also uses all cores so that there is a quick and responsive response regarding suggestions, reviews or complaints submitted by customers. So there is no need to worry as various obstacles can be overcome properly with the delivery or receipt of packages can go smoothly as usual.
The most important thing is that when sending a package, make sure that it has included the correct and complete address with the postal code. Also, be sure to send items that are almost packed, so that the goods are not easily damaged along the way, as usually complaints in J&T call centers are much more of an online shopping enthusiast.
In many complaints, many customers claimed that the package had not yet arrived. Secondly, the wrong address or name and household number resulted in the goods not reaching their destination. Then, improper packaging also causes the goods that there are to be easily damaged, discarded, broken and others.
Tips for the delivery to be smooth and trouble-free is actually easy when you need to double-check the delivery address and destination name, always if you are sending damage-prone goods and then issuing a warning. So that you and consumers also do not need to contact the J&T call center because the delivery goes well.