Most common DHL Service Center Q&A of the customer
In this article, we will discuss the DHL service center and customer inquiries.
DHL International GmbH is a provider of parcel or parcel delivery services, but not only in your own country, you can also send parcels or parcels to different countries in the world. Especially now that online shopping from market markets outside Indonesia is no longer new, there are already many e-commerce that make transactions easier.
Not only for online shopping, you can also open a business in a wider range. If you’re used to being a buyer, you can start a business to get new income as a seller. DHL can be a recommended way to ship packages that can help the process of buying and selling between countries.
You can also contact the DHL service center which is ready to serve consumers 24 hours a day if there are things that cause the package to be hindered, questions about the delivery of goods, customs and others. This courier company has been around since 1969 and has even delivered 1.3 billion packages a year, so it’s clearly trusted.
Frequently asked questions about shipping goods via DHL
The most common question that is usually asked in call center services is the same service when the shipment arrives? For those of you who have questions about shipments, you actually don’t need to contact customer service, as you just need to visit the DHL tracking page by:
- Open dhl indonesia’s website, which dhl.co.id
- Once the main page isopen, click on the tracking option
- After clicking on the tracking option later, you’ll be prompted to enter a number or reference to receive a status notification once you receive proof of delivery
Even through the tracking menu, you can also track the shipment so that you can contact the DHL service center if you are only experiencing problems, but about lessons or delivery of goods, but only for tracking and shipping goods, you can get as much information as possible from the DHL Indonesia website page.
Most importantly, you have saved the tracking number so that you can know where the package is being sent to. The tracking number or receipt number consists of 10 digits, before you check several times whether the receipt number or tracking number is indeed valid.
Except when you experience certain circumstances, such as the tracking number that is lost or you don’t save it, the freight number has a problem, the information for the shipment does not match the actual destination, and others can only contact the DHL service center.
Frequently asked questions about parcels to be shipped via DHL
Another question or question and answer that is often asked by customers is about packages. Especially if someone is making international shipping for the first time with DHL express services, so it is very natural that there are many questions, the most common of which are:
- What are the payment methods for DHL?
For those of you who have just created an account, you should opt for regular delivery and later there is a price quote that can be negotiated and you can pay bills every month.
- What is the maximum size for the goods to be shipped?
for international shipments, you use special cars and aircraft where the size of the shipment should not exceed the dimensions of 120 cm, later you will also be asked to provide information about the weight of the goods, especially for goods that are shipped with a weight of more than 50 kg.
- Why are the shipped goods rejected by DHL?
For this one question, it is actually very simple where DHL itself has facilities for shipping goods. There are indeed some prohibited materials such as hazardous waste or war equipment and sharp weapons.
There are so many questions that can be answered by simply going to the main page of the DHL Indonesia website and you should contact the DHL service center if it is related to damage or loss of goods. Later, the DHL team will assist you in tracking lost goods and claims damaged goods.
Frequently asked questions about sending a package
DHL itself strongly supports the development of small to medium-sized businesses, it is not surprising that many say that this international courier or forwarding is really an ideal partner for business between countries. Even for beginners, you don’t have to worry, as the DHL team will also help you handle customs and excise duties.
In addition, the shipping company with DHL services has been around since 1969 and still exists, even the network is quite wide all over the world. DHL even has a network of more than 220 countries and regions, with wider coverage your business can run more smoothly.
Shipping goods with DHL is also very simple, you can get it at the DHL service center and only need to provide information about the goods to be shipped and the location. Then try to calculate the shipping costs, see also the list of prohibited items so that the package you are going to send does not experience any problems, in Indonesia the following prohibited goods are:
- Dangerous goods
After that, you can choose a service, you can choose or export international services to other countries, and import international services from other countries to your country. You can also choose other preferred services, such as adding packaging and then shipping outside of working hours or protecting the value of shipping and others.
Contact opnemen met dhl service center
If the information on the main page of the DHL Indonesia website is still not understood by you or if there are other obstacles that need to be requested directly by the DHL team, all you need to do is contact customer service. There are many ways you can do this, from sending emails to live chat and hotline services.
You can go to the main page of the DHL Indonesia website and at the top right there are several options, one of which is to contact DHL Express. Click on the option to contact DHL express later there are several options to communicate with customer service, one of which fills directly on the complaints page with the format:
- Zip code
- Details of the comment
What can use the quick service, you just click on the chat option now, later you will be redirected to the live chat service of the DHL service center team. In addition, you can also call the hotline number that can dine for free 24 hours a day, namely 0800 1 333 333 or other hotline numbers on +62 21 7917 3333.
For the hotline service, you can communicate in both directions so that what your complaint is can be properly conveyed and the best solution can be obtained. So for those of you who don’t just want to do business in your own country, DHL express can be one of the choices.
Indeed, increasing market reach is the most effective way to grow your business. Usually the obstacle for an exporter is the delivery service, while DHL express is very useful for small to medium-sized business people and there is even a DHL service center service that is ready to help you.